COURSES

60 SUPERIOR CUSTOMER SERVICE TOPICS

Introductions

Icebreakers

Quiz Time

10 Commandments Of Customer Service

What Every Staff Member Must Realize

Is there a Need For Training?

The Importance Of Customer Service Training

Who Is A Customer?

What Are The Two Main Types Of Customers?

11 Other Types Of Customers?

What Is Customer Service?

What Is Customer Experience?

Customer Service v Customer Experience

First Impressions

1st Impression Killers

Perceptions

Emotional Intelligence

The 6 Mistakes That Annoy Customers The Most

3 Reasons Customers Stop Doing Bus With You

The Most Powerful Word In Customer Service

3 Important Qualities In Customer Service?

Treat Your Customers As GUESTS

Welcome Customers “SAT” & “THE 3M RULE”

Making Conversation

Why Customers Leave & Never Come Back?

Dealing With Angry Customers “LAST APPROACH”

Good Customer Service Soft Skills

How To Improve On Customer Service Skills?

The 5 Key Customer Service Commitments

27 CS Greetings / Phrases That Work Like Magic

Forbidden Phrases To Avoid — Killer Words

Types Of Communication?

What Is Body Language

Signals Of Positive Body Language

Signals Of Negative Body Language

How To Avoid Negative Body Language

The Importance Of Non-Verbal Communication

The Five C’s Of Communication

Customer Service Training in Phone Skills

Essential Phone Skills – Tips, Do’s & Don’ts

9 Effective Communication Skills To Have

17 Simple, Yet Crucial Reminders For Delivering Exceptional Customer Service On The Phone.

Fabulous Selling Technique

Techniques For Using & Remembering Names

Why Handle Customer Concerns

7 Customer Pain Points

12 Ways To Improve Phone Skills For Business

The Dangers Of Poor Phone Skills For Business

7 Tips On How To Speak Prof On The Phone

9 Golden Rules Of Phone Etiquette?

Who Ends A Phone Call First? Caller Or Receiver?

Who Should Say Hello First On The Phone?

How Many Rings Before You Answer Phone Calls?

The 3 P’s Of Telephone Protocol:

Telephone Protocol For Angry Callers?

10 Top Successful Negotiation Skills

8 Tips For Improving Negotiation Skills

Mastering Negotiation Skills: Definitions, Benefits, & Examples

7 Examples Of Negotiation Skills

3 Types Of Negotiation Strategies

Contact

+233 024 8522 926

info@customerfirsttraining.com

kofiboafo60@yahoo.co.uk

Address

We are located at Tesano in Accra, Opposite Santana market near Tesano police station and very close to Dr Agarwal Eye hospital.

GA-165-8805, Tesano, Accra

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