About Us

In Pursuit of Customer Service Excellence

WHO WE ARE

Welcome to Customer Service Training Consult Group, your trusted partner in delivering world-class customer service training solutions in Ghana and across the region. Led by Rev. Kofi Boafo (MBA, BA, CCXP) — a certified customer experience professional with over 25 years of industry experience — our group comprises three dynamic brands:
  • Customer First Training Consult
  • Elite Customer Service Training Consult
  • Customer Focus Training Consult
We specialize in empowering organizations with competency-basedhands-on training designed to transform frontline staff into customer service champions. Our mission is clear: To provide a second-to-none training workshop that is not just the best — but legendary.
From multinational brands like Melcom, Aqua Safari, Blue Skies, Ghana Link, to top-rated hotels and SMEs, our tailored programs have helped teams unlock excellence, retain customers, and grow loyalty through exceptional service delivery.
Our mission is to provide a second-to-none training workshop that’s not just only the best but legendary.
Our vision is to deliver first-class & world-class frontline customer service training to businesses like yours. 

Our Approach

Why Choose Us?

UK-accredited customer service training

Post-training mentorship & coaching for one year

Independent mystery customer audits

Free organizational consultation

Ongoing support for management and new staff